Shipping and Returns

Do you ship internationally?

Yes! We ship within the U.S. and to many international locations. Shipping rates and delivery times are calculated at checkout.

Due to new packaging regulations that came into effect in August 2026, orders to countries in the European Union are currently available by pre-order only:

Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czechia (Czech Republic), Sweden, and Estonia.

Shipping to other European countries that are not part of the European Union is still available as usual.

Please note: Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility. It is also your responsibility to be aware of any import restrictions in your country. If a package is delayed, returned, or confiscated due to customs regulations, we cannot issue a refund.
How long does shipping take?

In-Stock Items:

Orders usually ship within 2 business days via USPS or UPS (you can choose your preferred shipping service at checkout).

  • U.S. delivery usually takes 3–7 business days.
  • International shipping time varies depending on your destination and local customs. It may take anywhere from a week to several months, depending on your country’s postal system.

Once your order is on its way, delivery speed is out of our hands, as it depends entirely on the shipping carrier and destination.
We truly appreciate your patience and understanding.

If you experience any issues with shipping, please reach out to us at support@tankistore.us — we’ll be happy to help.

Pre-Orders:

Shipping typically takes 4–6 weeks for both U.S. and international orders.

For international orders, tracking information is usually provided within 10–14 days after shipment. For U.S. orders, tracking is provided once the package reaches the USA.

Please note that if you order an item that needs to be produced specifically for you, the processing and shipping time may be longer.

Please note that these timeframes are estimates only. Since our products travel through multiple countries before reaching their destination, transit times can vary and are heavily influenced by customs processing and international shipping conditions.

While we cannot guarantee exact delivery dates, we do guarantee that you will receive your order. If a package is lost in transit, we will send a replacement item at no additional cost to you.
How much does shipping cost?

Shipping costs are calculated automatically based on the shipping method you select, your delivery location, and the package weight. You will always know the shipping price before you purchase.
Do you combine shipping?

Yes. Shipping is automatically combined for all items placed within the same order.

If you place multiple separate orders, we will manually combine the shipping whenever possible. Any overpaid shipping costs will be issued as store credit, which you can use toward your next purchase.

Please note that combining separate orders is not guaranteed. In some cases, orders may need to be shipped separately due to processing times, warehouse logistics, or other operational reasons.
My item is stuck in transit. What should I do?

Sometimes delays can happen during shipping — we understand how frustrating that can be!

We usually ship all orders within 1–3 business days, but after that delivery depends on the carrier.

If your domestic order hasn’t moved for over 10 business days (or 25 business days for international), please contact us and we’ll help resolve the situation.
What is your return, refund, or exchange policy?

You can find full details about returns and exchanges here.
What is the estimated shipping time for pre-orders?

Shipping typically takes 4–6 weeks for both U.S. and international orders.

For international orders, tracking information is usually provided within 10–14 days after shipment. For U.S. orders, tracking is provided once the package reaches the USA.

Please note that if you order an item that needs to be produced specifically for you, the processing and shipping time may be longer.

Please note that these timeframes are estimates only. Since our products travel through multiple countries before reaching their destination, transit times can vary and are heavily influenced by customs processing and international shipping conditions.

While we cannot guarantee exact delivery dates, we do guarantee that you will receive your order. If a package is lost in transit, we will send a replacement item at no additional cost to you.

Thank you for your patience!

If you have any questions, you can always contact us at support@tankistore.us

Orders

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

All transactions are processed securely via SSL encryption.
What if the item I want is out of stock?

Go to the product page and click “Notify me when back in stock.” Enter your email, and we’ll notify you as soon as the item is available again.

Don’t forget to check your spam or promotions folder and add our email to your main inbox to make sure you don’t miss the notification.
How do I pre-order an item?

The prices listed in the Pre-Order section already include shipping from Russia to U.S. customers.

If you're outside the U.S. and would like to know the total price with shipping to your country, just fill out the pre-order form by tapping the "Request Pre-Order" button in the item listing, or email us at support@tankistore.us

Looking for something that isn’t listed in our store? Feel free to reach out — we’ll be happy to help.

We usually respond within 24–48 hours (excluding weekends and holidays), so don’t forget to check your spam folder if you don’t see our reply.
Can I order in bulk from you?

Yes! We do offer bulk pricing for certain items. If you're interested in placing a bulk order, please contact us at support@tankistore.us with the item(s) and quantity you’re looking for.
Can I order an item that is not listed on your website?

We might be able to source it for you. Just write to us at support@tankistore.us, and we’ll be happy to discuss the details.

Other Questions

How do I know my size?

This is our size chart to help you choose the right fit.

If you still have questions, don’t hesitate to contact us via website chat or at support@tankistore.us
How does your Rewards Program work?

EARNING POINTS

• Customers earn 100 points for every $50 spent in a single order (before taxes and shipping).

Any remaining amount under $50 in an order will not earn points. 

Example: A $75 order earns 100 points; a $120 order earns 200 points.

• Customers may receive a 200-point birthday reward during their birthday month, provided their birthday was registered with us at least 30 days in advance. This reward is limited to once per year.

REDEEMING POINTS

• Points can be redeemed for store discounts.

200 points = $2 off coupon

500 points = $4 off coupon

1,000 points = $10 off coupon

1,500 points = $15 off coupon

2,500 points = $30 off coupon

CONDITIONS & LIMITATIONS

• Coupons and rewards may not be combined with other discounts, promotions, or codes. 

• Points have no cash value, are non-transferable, and cannot be exchanged for cash.

• Points are not earned on pre-orders, taxes, shipping, gift cards, or refunded purchases.

• If an order is canceled or refunded, associated points will be deducted.

• We may adjust or revoke points in cases of error, abuse, or suspected fraudulent activity.

PROGRAM CHANGES

• Tanki Store reserves the right to modify, suspend, or terminate the Program at any time without prior notice.

• Continued participation in the Program constitutes acceptance of any changes.

By joining the Rewards Program, you agree with out Terms of Service and Privacy Policy.
Why are so many items on your website out of stock?

We keep out-of-stock items on our website for your convenience.

Many of our products are stocked in limited quantities and may sell out quickly. Instead of removing them, we leave their product pages available because they may be restocked in the future.

If you're interested in an item, simply click "Notify When Available" on its product page and enter your email address (please double-check that it is entered correctly). If the item is restocked, you'll automatically receive an email notification so you can purchase it.

Please note that requesting a notification does not reserve the item for you. Since many products are available in limited quantities, they may sell out again quickly. Additionally, restocking is not guaranteed, and some items may not become available again.
Where is Tanki Store located?

We are based in the United States and operate as an online-only retailer.

While we keep a wide selection of gear in stock and ready to ship, we also offer pre-orders on certain items — especially rare or in-demand pieces.

Follow us on social media for updates, restocks, and upcoming drops!
Having trouble using our website?

If you experience any accessibility issues while browsing our website or placing an order, please contact us at support@tankistore.us and we will do our best to assist you.

Need More Help?

Write us at support@tankistore.us