Frequently Asked Questions
Do you ship internationally?
Yes! We ship within the U.S. and to many international locations. Shipping rates and delivery times are calculated at checkout.
Please note: Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility. It is also your responsibility to be aware of any import restrictions in your country. If a package is delayed, returned, or confiscated due to customs regulations, we cannot issue a refund.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does shipping take?
Orders usually ship within2 business days via USPS or UPS (you can choose your preferred shipping service at checkout).
- U.S. delivery takes 3–7 business days.
- International shipping time varies depending on your destination and local customs. It may take anywhere from a week to several months, depending on your country’s postal system.
Once your order is on its way, delivery speed is out of our hands, as it depends entirely on the shipping carrier and destination.
We truly appreciate your patience and understanding.
If you experience any issues with shipping, please reach out to us at support@tankistore.us — we’ll be happy to help.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
All transactions are processed securely via SSL encryption.
What is your return, refund, or exchange policy?
You can find full details about returns and exchanges here.
What if the item I want is out of stock?
Go to the product page and click “Notify me when back in stock.” Enter your email, and we’ll notify you as soon as the item is available again.
Don’t forget to check your spam or promotions folder and add our email to your main inbox to make sure you don’t miss the notification.
How do I pre-order an item?
Items available for pre-order are marked clearly on our website.
If you're looking for something specific or have questions, feel free to email us at support@tankistore.us — we’ll be happy to help.
Where is Tanki Store located?
We are based in the United States and operate as an online-only retailer.
While we keep a wide selection of gear in stock and ready to ship, we also offer pre-orders on certain items — especially rare or in-demand pieces.
Follow us on social media for updates, restocks, and upcoming drops!
Can I order in bulk from you?
Yes! We do offer bulk pricing for certain items. If you're interested in placing a bulk order, please contact us at support@tankistore.us with the item(s) and quantity you’re looking for.